- ● Can I track my order?
Unfortunately at present this is not possible, however, contact our Customer Service Team on 01 5394317 or by email firstname.lastname@example.org Please include your Order Reference number for a quick response.
- ● How do I return an item?
We work hard to ensure that all of our products reach you in the best condition, but in the event of a damaged item or if an item is not suitable for you, we make it easy for you to return.
It is within your rights to withdraw from a contract 14 days from the delivery date of the goods without giving a reason. You have 14 days to send back the goods since you submit the cancellation. We also offer 30 day money back guarantee which means you can cancel your order within 30 days since the delivery of the goods.
Simply fill in and print the Model Withdrawal Form below. Please take your parcel and the Model Withdrawal Form to your local posting office. When returning non-faulty items, please ensure that they are unused and in their original packaging.
All refunds will be made as soon as your goods are checked in at our returns centre, usually within 7 working days. All of our products have a one year guarantee. Please note that your statutory rights are not affected by the above guidelines.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract. Please note that for quick processing it would be very helpful if you also specify your email address used to register for our service.
Model Withdrawal Form
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*): _________________________
Name of consumer (s): _______________________________
Address of consumer(s): _____________________________
Signature of consumer(s) (only if this form is notified on paper): ________________________________
(*) Delete as appropriate
Your email address used for registration: ___________________________________
- ● How do I return a faulty item?
If you purchased the item less than 30 days ago you can return it under the 30 day money back guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. If you purchased the item more than 30 days ago our aim is to get any problem put right as quickly as possible. In most instances we will replace the item with the same or equivalent product.Please note that your statutory rights are not affected by the above guidelines.
- ● Can I amend my order once it has been submitted?
Unfortunately, due to the speed of the order going through directly to our distribution centre to process for delivery, we are unable to amend or cancel any orders once they have been submitted.
- ● Can I see ex VAT prices?
Yes, there is a link at the top right of each page where you can control the prices to be ex-VAT or including VAT.
- ● What if I have forgotten my password?
On the log in page, click on ‘Forgot Your Password’ then simply enter your email address and we will send you a link to reset your password. Should you forget your email address you will need to contact our customer services team by emailing email@example.com (We aim to resolve any queries within 24 hours – except for weekends – our team work Monday – Friday 9am – 5pm).